Average Score (143 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

143 Ratings

4.8 Average

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  • Erica E.02-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Nicole D.02-02-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

    My experience with VW is Jacksonville has always been outstanding. Cindy, and the front service desk is friendly, kind, and always helps me with my VW appointments. Cindy has gone above and beyond to help me. Whenever I go to pick up my car, Cindy has walked me out to my car to make sure everything looks good. I can't say enough about Cindy, I look forward to getting service at VW because of Cindy. I live 45 minutes away, and because Cindy is so awesome, I make the drive all the way to Jacksonville, NC VW.

  • Doyle C.01-30-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    everyone was awesome and very quick. It was so easy to make appointment.

  • Wanda H.01-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    My appointment was on time and the work done in a timely manner.

  • Fred N.01-20-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

  • Doyle C.01-20-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Everyone at Sport Durst is amazing!

  • Fred N.01-16-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Michael L.12-30-2024

    TYPE:SalesMODEL:AtlasYEAR:2025

    We had an excellent experience. Elliott and DJ were friendly and knowledgeable.

  • Kevin V.12-23-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    Having a salesman be open about available options that don't undermine our intent on buying a new car was essential in our decision making process as far as who we wanted to buy with. Elliot was the gentleman we worked with and he was perfect!

  • Judith L.12-23-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Need to be more upfront with the numbers for trade vs purchase