Average Score (143 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

143 Ratings

4.8 Average

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  • Carlos L.06-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    Erica was really nice and explained to me the situation with my car!

  • Chris B.06-18-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Arrived early but car was taken in, was explained as soon as techs are back from lunch would get started. Waiting area comfortable & had nice coffee machine. Car was ready 30 min after scheduled appointment time. Great service, everyone was very helpful & friendly.

  • Ronald A.06-09-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    The waiting area can be made a little better

  • Riley M.06-07-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Dayle W.06-02-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Great staff. Easy to work with

  • William W.06-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great customer service easy to make a appointment did a great job

  • Lynne M.06-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Kindra M.05-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Service was good. They got my car in quickly and the oil change did not take long.

  • Stephen W.05-25-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

  • Louis B.05-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Cindy at sports durst VW in jacksonville took her time to understand my problem and relaying it to the technician who fixed my issues.