The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
The company only cares about money, and the 3times I went in to get my car checked out, I was told there were numerous problems with my vehicle and that I needed to spend upwards of two thousand dollars to fix the problems. After consulting with other companies in the area, I found that it was a relatively easy fix that I can accomplish myself. Do not recommend anyone coming here to get work done.
TYPE:ServiceMODEL:ArteonYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Erica is amazing
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2021
The communication from Sydney in the service department was great ! She provided me updates during the entire process.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Golf GTIYEAR:2021
Courteous and speedy service. Outstanding customer service.
TYPE:ServiceMODEL:AtlasYEAR:2018
This again was a horrible experience and I think it will be my last time. Cindy is NOT costumer friendly at all. I was quoted a fee of 225 for a "diag" but afterwards called and told it would be an additional 1200 to tell me what was wrong with it (not to fix it) Then when I called to pay, I was told I would have to pay the 225. I get there and was charged 276; which when I asked Cindy what the extra charge was she gave me attitude. I inquired again and was told misc. I wanted to know what that meant and she told me she didn't know, maybe shop fees. I asked over the service manager, she have me Austin Jacob's number. I left a message for him Monday and still no returned call. Unacceptable treatment.
TYPE:ServiceMODEL:TiguanYEAR:2024
Everything was great, from making my appointment to picking up my car!
